Frequently Asked Questions

Everything you need to know about our premium body care and home essentials.

Are Al.ive body products natural and cruelty-free?

Yes, all our products are formulated with naturally derived ingredients and are 100% cruelty-free. We never test on animals and prioritize botanical extracts that are gentle on the skin.

How long does shipping take?

Standard shipping typically takes 3-7 business days within Australia. International orders may take 10-21 business days depending on the destination and customs processing.

Can I return my products if I change my mind?

We offer returns on unopened and unused items within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.

Are your bottles and packaging recyclable?

Sustainability is core to our mission. Our bottles are made from 100% recyclable HDPE plastic, and we encourage customers to use our convenient refill pouches to reduce plastic waste.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.