Returns & Exchanges
At Al.ive body, we want you to be completely satisfied with your purchase. If you change your mind, we offer a 30-day return policy for unused and unopened products in their original packaging.
Initiate Your Request
Contact our customer care team via the online portal with your order number and the reason for your return to receive a Return Authorization.
Secure Packaging
Carefully pack your items in their original shipping box or similar protective packaging to ensure they arrive back to us in sellable condition.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized postal location; please note that return shipping costs may apply.
Processing and Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing